fc8win Privacy Policy

1 Introduction

fc8win is committed to protecting the privacy and personal data of all players and visitors who use the fc8win online gaming platform. We understand that when you share your personal information with us, you are placing your trust in fc8win, and we take that responsibility seriously.

This Privacy Policy sets out in clear terms what personal data fc8win collects from you, why we collect it, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to your personal data. This policy applies to all personal data collected through the fc8win website at fc8win.app, our mobile platform, customer support channels, and any other services we provide.

fc8win operates in the Philippines and processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

2 Data Controller

For the purposes of applicable Philippine data privacy law, fc8win is the data controller responsible for your personal data collected through the fc8win platform. As data controller, fc8win determines the purposes and means of processing your personal data.

If you have any questions about how fc8win handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.

3 Personal Data We Collect

fc8win collects the following categories of personal data from players and visitors:

3.1 Identity and Contact Data

• Full legal name;
• Date of birth;
• Email address;
• Philippine mobile number;
• Residential address (province, city/municipality);
• Government-issued ID details (for KYC verification purposes).

3.2 Financial Data

• Deposit and withdrawal transaction records;
• Payment method details (e.g., GCash account number, PayMaya number, BPI or BDO bank account details);
• Account balance history;
• Bonus and promotional transaction records.

3.3 Gaming and Activity Data

• Game history, bet records, and wagering activity;
• Login timestamps and session durations;
• Platform features accessed and preferences set;
• Responsible gaming tool usage (e.g., deposit limits, self-exclusion requests).

3.4 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Referring URLs and navigation paths within the platform.

3.5 Communications Data

• Records of your communications with fc8win customer support;
• Feedback, complaints, and dispute correspondence;
• Email and notification preferences.

4 How We Collect Your Data

fc8win collects personal data through the following means:

4.1 Directly From You

The majority of personal data fc8win holds about you is provided directly by you during the following interactions:

• Account Registration — when you create your fc8win account and complete the registration form;
• KYC Verification — when you submit identity documents to verify your account;
• Deposits and Withdrawals — when you initiate financial transactions on the platform;
• Customer Support — when you contact our support team via live chat or email;
• Promotions — when you opt in to bonuses, tournaments, or other promotional activities.

4.2 Automatically

fc8win automatically collects certain technical and usage data when you access and use the platform, including through cookies, web beacons, and similar tracking technologies. This data helps us maintain platform security, analyze usage patterns, and improve the overall player experience.

4.3 From Third Parties

In some cases, fc8win may receive personal data about you from third parties, including:

• Payment processors and e-wallet providers (e.g., GCash, PayMaya) for transaction verification;
• Identity verification service providers used for KYC compliance;
• Fraud prevention and anti-money laundering screening services.

5 How We Use Your Personal Data

fc8win uses the personal data we collect for the following purposes:

6 Legal Basis for Processing

fc8win processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity — processing is necessary to perform our contract with you (i.e., to provide the fc8win gaming services you have registered for);
• Legal Obligation — processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, responsible gaming obligations, and tax reporting requirements;
• Legitimate Interests — processing is necessary for fc8win's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights;
• Consent — where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Sharing Your Personal Data

fc8win does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

7.1 Service Providers

fc8win engages trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, IT infrastructure and hosting providers, and customer support platform providers. These service providers are contractually bound to process your data only on fc8win's instructions and in accordance with applicable data privacy law.

7.2 Regulatory and Law Enforcement Authorities

fc8win may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by law, court order, or regulatory direction. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and related regulations.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fc8win's business, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer and the applicable privacy terms in advance.

8 Data Retention

fc8win retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, fc8win applies the following retention periods:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity data — retained for the duration of your account and for up to three (3) years following account closure;
• Customer support communications — retained for up to three (3) years from the date of the communication;
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, fc8win will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

9 Data Security

fc8win implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the fc8win platform;
• Encrypted storage of sensitive personal and financial data;
• Access controls limiting personal data access to authorized fc8win personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of our platform infrastructure;
• Staff training on data privacy and security obligations.

While fc8win takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, fc8win will notify you and the National Privacy Commission (NPC) in accordance with applicable Philippine law.

10 Cookies and Tracking Technologies

fc8win uses cookies and similar tracking technologies on the fc8win platform to enhance your experience, maintain session security, and analyze platform usage. A cookie is a small text file placed on your device when you visit a website.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies — essential for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies — remember your preferences and settings (e.g., language, display preferences) to provide a more personalized experience.
• Analytics Cookies — help us understand how players use the fc8win platform so we can improve its performance and usability. Data collected is aggregated and anonymized where possible.
• Marketing Cookies — used to deliver relevant promotional content to players who have consented to receive marketing communications from fc8win.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the fc8win platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by fc8win:

• Right to be Informed — the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of Access — the right to request a copy of the personal data fc8win holds about you;
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to Erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fc8win's legal retention obligations;
• Right to Object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint — the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe fc8win has processed your personal data in breach of applicable law.

To exercise any of these rights, please contact fc8win's Data Protection Officer using the contact details in Section 15. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

12 Children's Privacy

The fc8win platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. fc8win does not knowingly collect personal data from individuals under the age of 21.

If fc8win becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the fc8win platform, please contact our support team immediately.

13 Third-Party Links

The fc8win platform may contain links to third-party websites or services for informational purposes. fc8win is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies solely to personal data collected by fc8win through the fc8win platform and does not cover data collected by third-party payment processors, game providers, or other external services, which are governed by their own privacy policies.

14 Updates to This Privacy Policy

fc8win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Privacy Policy, we will notify registered players by email or by posting a prominent notice on the fc8win platform prior to the changes taking effect.

The "Effective Date" at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the fc8win platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed of how fc8win protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fc8win handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the fc8win platform

For general platform questions, visit our FAQ page. For information about responsible gaming tools and support, visit our Responsible Gaming page.

If you are not satisfied with fc8win's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.